Refund Policy
Cancellation windows and how refunds are processed.
Placeholder text for development purposes only — this is not legal advice. Replace with policy content reviewed by qualified counsel before public launch.
Last updated: July 2026
1. Cancelling Before A Driver Is Assigned
Bookings cancelled before a driver has been dispatched are eligible for a full refund of any amount charged, processed to the original payment method.
2. Cancelling After A Driver Is Assigned
Once a driver has been dispatched and is en route, a small cancellation fee may apply to cover the driver's time and distance travelled. The applicable fee, if any, is shown before you confirm the cancellation.
3. Driver No-Shows Or Service Failures
If a driver fails to arrive within a reasonable window of the confirmed pickup time, or a trip cannot be completed due to an error on our end, the full amount is refunded automatically or on request.
4. Outstation & Multi-Day Bookings
For outstation and multi-day bookings, cancellations made well in advance of the scheduled start are refunded in full. Cancellations closer to the start date may be subject to a partial deduction to cover driver allocation already made.
5. Corporate & Monthly Plans
Refunds for corporate and monthly driver plans are prorated based on unused service days remaining in the billing cycle, unless otherwise agreed in a corporate service agreement.
6. Refund Timeline
Approved refunds are typically credited back to the original payment method within 5–7 business days, depending on your bank or payment provider.
7. Disputes
If you believe a charge or refund was processed incorrectly, contact support with your booking reference and we will review it.
8. Contact Us
For refund requests or questions, reach us at hello@saathniklo.in, through the Contact page, or via the 24×7 support line.